HOW TO
CONTACT US Name & Registered Office: BLACKTOE LIMITED
53 THE SLOUGH
REDDITCH
WORCESTERSHIRE B97 5JR Registered in England and Wales with Company
No. 04668921
Telephone:
01527 458 954 (9.30 am-5.30 pm)
Email:
admin@blacktoe.co.uk
WHO IS BEHIND BLACKTOE?
Blacktoe is a limited company set up in 2003 by two outdoor enthusiasts to sell,
online, specialist outdoor equipment to like-minded enthusiasts at a
reasonable price. We welcome feedback if
you have any suggestions or comments please email us at admin@blacktoe.co.uk
WHY BUY FROM BLACKTOE?
Our range offers some of the best equipment available at an affordable price
without loosing quality or technical specification; we want a product that
will do the job.
When you buy from Blacktoe you are expressing your own individuality and
good sense (why pay more? Shop in confidence on our secure site 24 hours a
day. Remember, Paypal processes all payment details on their secure pages.
This means your details remain strictly confidential to Paypal and even we
receive none of your banking details. This makes shopping with Blacktoe as
safe as shopping in your local High Street, or making credit card purchases
on the telephone.
We guarantee quality and satisfaction. If you are
not happy with your purchase you may return it within 10 days.
To buy just click on the
this will take you to your secure shopping cart, you can view your cart at
any time by clicking on "View Cart/Checkout"
on the quick links at the top of the page, or on the side bar menu.
SHIPPING & HANDLING
Delivery on all orders is just £3.50, limited to UK Mainland only, most
deliveries will require signature on receipt please ensure there is some one
to receive the product.
Please contact us by email at
sales@blacktoe.co.uk with details of the items you wish to purchase and
we will calculate the delivery charge for you and advise you on how to
proceed with the order.
DELIVERY Orders
will normally be dispatched to you in within 10 business
days. Availability
information for products sold by us on the website and dispatch estimates
are just that, they are not guaranteed availability or dispatch times.
Note: If goods arrive in a damaged condition please inform us as soon as
possible in order to rectify the situation. We must be advised within 3
working days of any damaged deliveries so we can investigate with our
couriers. BACK ORDERS
If your order is not in stock, we will back order for you,
delivery may be 6 to 8 weeks. You will always be emailed with the option to
cancel your order if you would rather not wait.
RETURNS POLICY (Faulty or Un-Wanted Goods)
Blacktoe fully support the regulations set down by the Office Of Fair
Trading with regard to refunding goods. Under The Distance Selling Act 2000,
all Blacktoe customers, except business customers, have the right to return
goods (within the legal cooling off period of 7 days) for a full refund of
goods.
For goods
returned after 7 days we reserve the right to charge the following:
Goods returned 8-14 days a 20% restocking charge
Goods returned 15-28 days a 50% restocking charge
Goods returned after 28 days will not be refunded.
All replacements and refunds will be dealt with the highest priority.
It is the customer's responsibility for the safe return of any goods. We
strongly advise using fully insured registered post, proof of posting is not
proof of receipt.
If you wish to return goods you must obtain a returns number (RMA) by
emailing
sales@blacktoe.co.uk
, please tell us your name, address, invoice number, and reason for the
request to return goods. We will review your application and send you a
confirmation letter by e-mail within 2-3 business days. If your application
is accepted, you will receive a Return Merchandise Authorization (RMA)
number in the confirmation email.
Please note that packages arriving to us without a valid RMA number will be
rejected or returned.
All
return package(s) must clearly display this Return Merchandise Authorization
(RMA) number on the outside of the package. Packages without this displayed
may be returned to sender.
Please include a copy of your invoice in the return package.
The RMA number is only valid for 14 days. Please send your return package
within this time period. After that date, you must obtain a new RMA number.
Once the return is received, please allow 7-14 business days for
processing.
Note: You will be
responsible for all costs involved in returning of the product.
Refunds or replacements
shall not be given if the product has been wilfully damaged, modified,
repaired or is not in a saleable condition. We will refund the total amount
paid for the goods, less any delivery charges.
You will be charged delivery for goods to be returned to you where the fault
is not Blacktoes, this includes goods returned as faulty but found to be
correct, unauthorised returned goods, goods returned that do no meet with
the conditions
of this policy.
PRIVACY
Any online customer data is not divulged to third parties.
We are committed to protecting your privacy. We will only use the
information that we collect about you lawfully (in accordance with the Data
Protection Act 1998). We collect information about you for two reasons:
firstly, to process your order and second, to provide you with the best
possible service. We will email you from time to time with information about
Blacktoe such as new products or Christmas posting dates. If you do not wish
to receive this information from us please email
admin@blacktoe.co.uk . The type of information we will collect about you
includes:
your name
address
phone number
email address
We will
never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the
information that we hold about you by emailing us. If you find any
inaccuracies we will delete or correct it promptly. The personal
information, which we hold, will be held securely in accordance with our
internal security policy and the law. If we intend to transfer your
information outside the EEA (European Economic Area) we will always obtain
your consent first. We may use technology to track the patterns of behaviour
of visitors to our site. This can include using a "cookie" which would be
stored on your browser. You can usually modify your browser to prevent this
happening. The information collected in this way can be used to identify you
unless you modify your browser settings.
If you have
any questions or worries, please email us on
admin@blacktoe.co.uk or
telephone Michelle or Sally during normal office hours on 01527 458 954 .
Limited Company,
VAT & Copyright
Blacktoe.co.uk is a trading name of Blacktoe
Limited. All pictures, graphics, text and source code are copyright and may
not be copied from our site without our permission. All products are priced
in pounds sterling and include EU VAT at the appropriate local rate.
General Terms We reserve
the right to change the content of the website at any time including prices.
Despite our best efforts, products may be incorrectly priced; where there is
a price discrepancy we will inform you before acceptance of your order.No order, in part or whole, will be deemed
accepted until goods have been despatched. We reserve the right to cancel or
refuse orders for items offered at an incorrect price
We make no warranty that this Website is free from computer
viruses or any other malicious or impairing computer program. The pages
contained in this Website may contain technical inaccuracies and
typographical errors. We accept no responsibility for keeping the
information in these pages up to date or liability for not doing so.
All prices are in pounds sterling GBP and include V.A.T.
By using this website you are accepting our terms and
conditions.
These terms and conditions are governed by and to be
construed in accordance with English law. Any disputes shall be subject to
the exclusive jurisdiction of the English courts.
These Terms and Conditions were last
reviewed on September 2007.
